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We're sorry that you had trouble with your Sword Art Online: Sword of Fellows order. We're glad to correct any errors or damages to be sure you are happy. Replacements and missing items will ship as soon as fulfillment of Kickstarter pledges and pre-orders are complete, in the order they are received.
***PLEASE NOTE: IF YOUR INVOICE DOES NOT HAVE A NUMBER BEFORE A LINE ITEM, IT WAS NOT ORDERED AND IS NOT MISSING FROM YOUR SHIPMENT***
Please be sure to include a picture of damages for our records and to move your request along faster. One photo can be attached here, we'll email if we require more!