FAQ

I am a retailer... Where do I find your great games?

You can purchase Japanime Games' products directly from our own distribution company, Global Games Distribution. Our products are also available through the following hobby distributors worldwide:

ACD Distribution - USA
Aladdin Distributors - USA
Alliance Distribution - USA
Bergsala Engima - Denmark
Blackfire - Germany
Blowfish Entertainment – South Africa
Esdevium Games – U.K.
F2Z entertainment - Canada
Global Enterprises - USA
OzAnimart - Australia
Grosnor - Canada
GTS Distribution - USA
Imagine Games - Malaysia
Kaissa Games - Greece
Lion Rampant - Canada
Mad Al Distribution - USA
Neutral Ground - Phillippines
PHD Games - USA
PixelPark – New Zealand
PSI - USA
SkyCastle – South Africa
Southern Hobby - USA
TCG Protect – New Zealand
Universal Distribution - Canada

I am a consumer, Where do I find your great games?

You can purchase Japanime Games' products directly from our website, or at game stores everywhere! You will find many of the great offerings that we have available at our online store are also available through our Premier Stores that run Organized Play for Tanto Cuore!

How do I sign up for this Premier Store program or the Volunteeer Program?

Contact our OP Manager, Rich Gain - op@japanimegames.com.

I have a problem with a purchase. Do you have a refund or return policy?

If you have a problem with a current game or product, please email us with details and we will do everything we can to solve it! Unfortunately, we no longer carry Krosmaster products so cannot replace or refund that particular line, sorry!

I am an international buyer. Do you cover my customs fees?

You are responsible for all VAT and customs fees that may be charged by your country, and may be expected to pay those fees to the shipping company in order to receive your parcel. If you are unsure of the details of your country's fees, try the calculator here. We will ship your parcel using HS Code 9504.90.6000, for "Dice, Table or Board Game".

Do you offer free shipping?

We sure do! On orders in the US of $75 dollars or more. This should be automatically generated by the system.

What is the Free Pickup at Gencon offer?

If you are attending GenCon 2017, you can save on shipping and guarantee getting your hands on your favorite items by pre-ordering for pickup at the show! Please note: If your items are not picked up at GenCon, you may be responsible for shipping fees to get the items to you after the show.

What happened to Krosmaster?

CoolMiniOrNot began distributing Krosmaster, starting with Krosmaster: Quest. We loved bringing them to you for so long, but look forward to seeing where Ankama and CMON take it! We are sorry we no longer carry any Krosmaster products, but encourage you to seek out retailers that continue to carry it, both online and brick and mortar!!

Free Shipping on domestic orders over $75*

*Some restrictions apply. See our FAQ for details